When it comes to having standards for your spa business, I’m the first one to say “keep ‘em high & don’t compromise”.  

However, despite your best intentions, your high expectations may inadvertently be causing tension among your team and hindering their growth. Not only that, but you probably don’t feel very good either when you catch yourself getting frustrated or cranky with a team member when you’ve told them how to do things multiple times.

I know what you’re thinking: It’s not at all how you thought leadership would be.

With the employee pool being as it is these days, it’s never been more challenging to find your spa dream team than it is now. It feels like there’s a lot of pressure on the “time and money” line. So emotions run high and owners get stuck in an overbearing approach that may lead to employee dissatisfaction, burnout, and ultimately, a decline in the overall success of your spa.

So how do spa owners stop the negative loop of frustration? Should you lower your standards to not be discouraged anymore? 

First, let's debunk three common myths that cause spa owners to sabotage their team: 1) Being in control means having all the answers, 2) High standards require constant micromanagement, and 3) Showing vulnerability is a sign of weakness. 

The short answer? No, don’t compromise your guest experience ideals. 

Stay tuned to discover the truth and uncover a healthier pattern of leadership that allows you to maintain your high expectations without compromising your standards.

In this podcast, you’ll learn how to:

• Start your journey to balance power and influence in the leadership of your spa organization.
• Realize the importance of comprehensive systems and protocols in establishing healthy leadership & spa sales
• Introduce a culture of ownership and responsibility in yourself & spa staff
• The tools you & your staff need to support sustainable growth without needing to micromanage anyone

“Are you noticing there are discouraging relationship patterns at work that are on repeat? It’s time to clean that up with spa business systems so you can get back to your spa business vision!” -  Kirsten Foss

Time Stamps: 

2:25 - The reality of building and leading a team as a spa owner…

4:00 - How to reassess your leadership (and WHY you must)

5:25 - The REAL issue about your leadership and how to solve it

8:20 - A leadership Mantra to remember

11:10 - What happens when you have a bad hire?

12:10 - Which negative leadership patterns are showing up in your leadership

14:48 - Which sanity-saving spa systems need setting up asap?

Business systems you may need to organize: 

• Recruiting & hiring
• Onboarding
• Training
• Coaching
• Sales

If you’ve identified you have spa systems that need a clean-up, I know how time-consuming they are to make! Check out my VIP Days because I’ve done all the hard work for you; protocols, cheat sheets, spreadsheets, forms, etc. It’s all there, you just need a bit of training, then plug & play those spa systems into your facility!