We may have only just started summer, but I’m here to remind you that now is the time to start planning for fall. Typically, spa business will begin to slow down in fall, and if you don't have a solid plan to bring in more revenue, it's easy to slide into reactive brain, making it very difficult to problem solve.
I want to continue the conversation about spa owner stress and how to minimize it this summer. I know for a lot of you it is a hectic time plus there is added pressure if you have kids, and of course, you want to enjoy some time with friends and family.
The busy summer season is almost upon us so consider this a friendly reminder this is your last chance to check your customer service systems before it's too late to do anything about it. I want to make sure you are well organized and thinking ahead about the systems in your spa business before you’re in the weeds and totally overwhelmed.
As a spa owner, you’re in the business of making people feel good - it’s why you got into the spa business in the first place!
But on the flip side, being a people-pleaser also means you may not deal with conflict very well.
Customer service scripts can save the day and can save the sale in your spa business.
Most teams should be using customer service scripts, but if you are a new solo spa owner and struggling to explain your business to your clients, this is for you too! You want to have scripts, especially as a team, because everyone shows up with their own ways of communicating.