After we've had your Get Acquainted call and have determined your spa business goals, we book a Training Prep Call to review your business analysis & walk you through the itinerary of your program so you are 100% prepared and ready to get to work. 

2 hr Coaching Call | You'll leave this intensive with a clear action plan (complete with due dates and accountability) as well as supporting spa business and marketing worksheets, spreadsheets, PDF's and protocols (that make up your new biz system) to keep your strategy and implementation plan on track!

2 hr Coaching Call | Part 2 of your Spa Business Training.  You'll leave this intensive with a clear action plan (complete with due dates and accountability). 

1 hr Coaching Call - Checking in on last weeks progress & addressing any questions and solving issues as the come up. Learning new spa business, marketing & leadership strategies often needs a bit of extra support to help you implement your new spa business systems action steps.

You have a total of 8 weeks of text support via Asana, the project management software we'll be using together during this service, so you'll have lost of opportunity to ask questions during the implementation process. 

1 hr Coaching Call - Checking in on last weeks progress & addressing any questions and solving issues as the come up. Feel free to ask any spa business questions, but I will keep you on track for your system implementation! 

Be sure to take full advantage of our text feature in Asana Project Management Software. 

1 hr Coaching Call - Checking in on last weeks progress & addressing any questions and solving issues as the come up. 

By now you should be feeling like you have a solid foundation of your system & working daily on stronger business mindsets!

1 hr Coaching Call - Checking in on last weeks progress & addressing any questions and solving issues as the come up. 

By now you should be feeling like you have a solid foundation of your system & working daily on stronger business mindsets!

1 hr Coaching Call - This is our final call for this particular spa business system training. You'll have a clear path forward to hold this system strong and ready to look at next steps. 

We'll get strategic about which part of your business could use more efficiency and growth! 

Once you’ve sorted out your spa profitability, it’s time to focus on the daily & monthly action steps you & your team can take to increase your spa revenues consistently and long-term - without coming across as sales-y.

Here’s what you get during this program:  

• A deep dive into a service & retail sales analysis to discern specific sales opportunities & threats, including a breakdown by team member to source the obstacles
• Learn the spa industry benchmarks for daily bookings, retail to service sales, average ticket, pre-booking and client retention so you can quickly course-correct with your marketing and team training if the spa is lagging 
• A customizable 12-month sales & metrics tracking system for the spa and individual team members that can be added to year-over-year
• A breakdown of customized & achievable monthly service & retail sales goals for the next 12 months 
• Learn a rock solid spa sales system you can take back to your team so everyone is on the same page regarding HOW to hit your revised sales goals:
• My tried & true “Feel Good Sales System” - how to weave education & sales tactics into any service so clients feel supported rather than “sold to”
• Daily, weekly & monthly “Feel Good” sales tactics to apply that, when layered up (and with multiple team members, produces exponential sales growth! 
• A consultation form example because when you ask better questions, you get better sales.
• A home care prescription example and my unique sales script (that isn’t sales-y at all) to increase client trust AND retail sales. Win-win! 
• A client retention system to ensure first-time guests are confident in your spa experience and return within 90 days. 
• Asana Project Management set up to stay organized during & after your program
• A Numerology Leadership Blueprint to understand & release limiting, self-sabotaging patterns. We’re not always aware of our negative thought patterns, but they sure can wreak havoc on our lives & careers!! ($222 USD value)
• A Yearly Numerology Abundance Forecast so you can see the energetic opportunities & challenges that are coming up in the next year ($333 USD value)
• Ongoing monthly coaching after your 8-week spa business training program is complete 

Discover the strategy and action steps of a spa sales system that maximizes service, retail & eCommerce earning potential. If you’re not paying attention to your numbers, you’re missing HUGE opportunities for increasing your earning potential. 

Here’s what you get during this program:

• A spa sales analysis (including rental & eCommerce income) to reveal the financial holes and opportunities in your revenues 
• A cost per treatment analysis to uncover profitability blind spots
• Recommendations for which services should you should consider adding and/or removing from your current treatment menu to increase earning potential
• A price increase plan to confidently raise your rates without losing revenue, including an email example to clients
• Learn how to use spa industry benchmarks to boost daily bookings, retail to service sales, average ticket, pre-booking and client retention so you can quickly course-correct with your marketing and team training if the spa is lagging  
• A customized breakdown of achievable monthly service & retail sales goals for the next 12 months
• A customizable 12-month sales & metrics tracking system for the spa and individual team members that can be added to year-over-year
• Leadership training for delivering successful 1:1 and team sales meetings
• A Numerology Leadership Blueprint to understand & release limiting, self-sabotaging patterns. We’re not always aware of our negative thought patterns, but they sure can wreak havoc on our lives & careers!! ($222 USD value)
• A Yearly Numerology Abundance Forecast so you can see the energetic opportunities & challenges that are coming up in the next year ($333 USD value)
• Ongoing monthly coaching support is available after your program is over 

If you’ve already had some success in your spa career as a “generalist”, you may be wondering how to take the next steps to increase your business impact and earning potential. Niching into skin therapy is a fantastic business strategy but requires methodical steps to make the shift without compromising your current sales.

Here’s what you get with this program:

• A service and retail sales analysis to determine current positioning & business opportunities
• Strategies for your strengthening your new market positioning
• Treatment menu analysis and strategy to determine which services and prices to remove, keep or revamp.
• Strategies for how to open up space in your busy schedule to allow new skin care bookings in
• Strategies for communicating your new skin care niche to new & existing clients
• Booking and POS suggestions
• My "Feel-Good Spa Sales System" training so you know HOW to hit your revised sales goals:
• Spa industry benchmarks so you can quickly course-correct with your marketing and team training if the spa is lagging
• A 12-month sales & metrics tracking system
• Spa sales system examples & spreadsheets
• Email, customer services and sales scripts
• A Numerology Leadership Blueprint to understand & release limiting, self-sabotaging patterns. We’re not always aware of our negative thought patterns, but they sure can wreak havoc on our lives & careers!! ($222 USD value)
• A Yearly Numerology Abundance Forecast so you can see the energetic opportunities & challenges that are coming up in the next year ($333 USD value)
• Asana Project Management set up to stay organized during & after your program
• Ongoing monthly support is available 
• BONUS: Complimentary access to my Virtual Skin Consultation Toolkit ($149 value)

It’s critical to understand how your leadership actions affect the team that relies on them, directly and indirectly. Yet finding spa-specific manager training has been difficult to source. 

The Spa Manager Training Program provides you with the training, protocols and support documents needed for leading and motivating your team to perform at their highest level. This training is ideal for spa owners who want to feel more confident in their leadership, are hiring a Spa Manager or transitioning from solo to team. This is your one-stop-shop for developing a well-rounded leadership style and resources!

Here’s what you get with this program:

• A spa business & management assessment to determine strengths & weaknesses
• A 27-page Spa Manager Manual template containing relevant spa manager protocols for team, clients, inventory & business operations
• 28 Supporting Spa Manager documents to support this leadership role (scripts, templates & spreadsheets)
• Spa industry benchmarks so you can quickly course-correct with your marketing and team training if the spa sales are lagging
• A 12-month sales & metrics tracking system for the spa and each team member
• A Numerology Leadership Blueprint to understand & release limiting, self-sabotaging patterns. We’re not always aware of our negative thought patterns, but they sure can wreak havoc on our lives & careers!! ($222 USD value)
• A Yearly Numerology Abundance Forecast so you can see the energetic opportunities & challenges that are coming up in the next year ($333 USD value)
• Asana Project Management set up to stay organized during & after our VIP Day
• Ongoing monthly support is available 
• BONUS: Access to my Spa Values Mini Workshop 

If you’ve been struggling with team culture or retention and are ready to implement a standardized system you can put on repeat that attracts and retains staff that is highly aligned to your vision, values and impact, this spa recruiting & hiring training is a must.  

Here’s what you get with this program:

• Determine your hiring goals, including discussion about succession planning to remove you from the treatment room) as well the hiring timeline, booking capacity and hours available to ensure financial sustainability
• Access to my Spa Values Workshop to determine and create your company values and team culture statement...which is the basis of everything when it comes to recruiting & hiring
• Two custom Organizational Charts (a visual aid to share the structure of your organization with new staff); one for your current team structure and one to visualize the future growth that requires a larger leadership team and multiple departments  
• A 37-page Staff Handbook template to customize with your branding & state/provincial laws. This handbook is your spa team expectations, policies & performance review process 
• An Operations Manual template to customize for Reception & Service Providers, allowing you to standardize all spa protocols
• Progressive (or disciplinary) coaching. As an employer, you’ll need to know how to have difficult conversations, hold people accountable and sometimes, terminate working relationships. We’ll make sure you understand when & how to approach team members who aren’t playing by the rules. 
• Asana Project Management set up to stay organized during & after our VIP Day
• A Numerology Leadership Blueprint to understand & release limiting, self-sabotaging patterns. We’re not always aware of our negative thought patterns, but they sure can wreak havoc on our lives & careers!! $222 USD value
• A Team Numerology Assessment to reveal your team energetic strengths & weaknesses. I'll give recommendations on how to support your current staff and what to look for in upcoming hires. $444 USD value
• Ongoing monthly support is available after your program 

Spa owners need a compelling compensation system that encourages staff performance and career growth, while ensuring the business stays profitable. 

A performance-based hourly wage pay system provides an objective measurement of compensation and gives all parties a boost; clear earning potential and career pathway for service providers, increased staff retention for leadership, and a manageable fixed expense cost for owners. It's a system that "bakes in" success and growth for everyone.

Here’s what you get with this program:

• An assessment of your current pay model and how it's been affecting your team culture and sales goals
• Performance-based compensation training to fully understand how your team & business goals will flourish with this new perspective
• Customization to this pay structure for your specific niche, location and business goals.
• A transition system to move the team to performance-based hourly pay without stressing you or your staff
• Clear direction on how to coach your team to maximize ongoing performance-based compensation outcomes
• Spa industry benchmarks so you can quickly course-correct with your marketing and team training if the spa sales are lagging
• A 12-month sales & metrics tracking system for the spa and each team member
• A Numerology Leadership Blueprint to understand & release limiting, self-sabotaging patterns. We’re not always aware of our negative thought patterns, but they sure can wreak havoc on our lives & careers!! 
• Asana Project Management set up to stay organized during & after your program
• Ongoing monthly support is available 
• BONUS: Access to my Spa Values Mini Workshop