Communication is the crux of all relationships. The kicker is, while growing up each of us learned how to communicate differently...and with all sorts of poor habits that undermine our ability to share our needs and wants clearly.
George Bernard Shaw summed it up perfectly...
If you're having issues with spa staff and/or clients...I guarantee there are issues with how you're communicating your needs and wants to others.
The best way to get everyone communicating effectively for the greater good of the spa is to have staff meetings...but not just any kind of staff meeting! You may, inadvertently, making big mistakes that have your meeting fall on deaf ears.
Have a watch to find out a few simple, but highly effective, best practices for running a team meeting that will help staff get on board with your vision.