I work with spa & wellness entrepreneurs to create strategic business systems that increases their efficiency, sales and profits. 

 

SPA BUSINESS COACHING

As the former owner of a bricks and mortar spa with a team, and later as a fully productive home based business, I know exactly what it takes to run a successful and profitable business.  I have been in your shoes, I get it. 

It doesn’t matter whether you own a retail storefront, are operating a booth rental, home based business or mobile business, the approach to getting booked, increasing your average ticket price and retaining your customers is the same.    

It is difficult when you are in the midst of operating your business to discern which challenges you can overcome, and how to get out of the day-to-day of conducting business to work on your business.  

If you don’t have the right strategy and focus, it can be overwhelming and challenging to succeed in the spa & wellness Industry.

WHEN YOU HAVE THE RIGHT STRATEGY, AND KNOW EXACTLY WHAT TO DO TO INCREASE YOUR PRODUCTIVITY AND KEEP YOUR REPEAT BOOKINGS HIGH, IT MAKES ALL THE DIFFERENCE.

When you work in your business, often it is hard to see exactly what you can do. Often business owners feel alone and get stuck in analysis paralysis, always doing the same thing over and over, never seeing their business grow, much less thrive.

This is why having a business coach is key to your success. Your coach works in partnership to help you identify exactly what the right spa management and development approaches are to move the needle so that you can be organized and scaleable to increase sales and profits in your spa business the fastest. 


Private Coaching Programs

The Spa Management Growth Track Program 

6-Months of Private Coaching

*Most Popular* This coaching program was created for high-achieving spa owners who want to create extraordinary results in their leadership, client attraction & retention, team culture and sales. The success for any of these is all about having systems! If you're adding staff to your team or already have a team but things aren't going so well...this is the program you need because we'll be overhauling your business structure and systems to give you the sales and client outcomes you want.

We always start with determining your company values (the critical 1st place for any business growth initiative!) to ensure all systems and procedures for clients and staff will be in alignment with your spa vision. Then we move on to creating whichever systems you need to reach the Guest Experience, staffing and financial goals you've been aiming for.

Common projects for this program are creating staff handbooks, disciplinary processes, operations manuals, hiring best practices and training programs, long-term growth initiatives (changes niches/Ideal Clients, spa expansion, exit strategies) and learning my tried & true Feel-Good Sales System for spa owners to take back to their teams. This is a fantastic opportunity to massively level up your spa leadership so your team trusts your vision & direction and everyone is working towards  common goals.

Includes:  

  • 2 x 60 min Strategy Calls (month 1 & 4)

  • 1 x 6-Month Growth Strategy and Action Steps

  • 10 x 30 min Coaching Calls

  • Unlimited email & FB Messenger Support

  • 1 x Customizable Staff Handbook

  • 1 x Customizable Operations Manual

  • Access to any and all of my checklists, templates and spreadsheets

  • FREE admission to any Pop-Up Workshops held during your coaching program

  • FREE admission to Cash-Strapped to Cash Flow eCourse in Spring 2019 (a one-of-a-kind financial training for spa owners!)


The Spa Management Kickstarter Program 

6 Months of Private Coaching

This coaching program is a light version of The Spa Management Growth Track and is more appropriate for spa owners who already have a Staff Handbook and Operations Manual that only needs fine-tuning, but definitely need a new training program and company systems to get your whole team working together for business & client goals.

Updating your policies and procedures and creating smooth operational and sales systems will greatly enhance your Guest Experience (read: retention & referrals!) and ultimately lead to an impressive team culture and spa sales. Plus it totally makes you look like a rockstar leader!

This is also the program for solo spa owners who wish to leverage their current success via market positioning, increased visibility for your Ideal Client and service and retail sales strategies. As a solo, you sell time and will soon run out of billable hours. Learn how to maximize your earning potential without working yourself to exhaustion!

Includes:

  • 2 x 60 min Strategy Calls (month 1 & 4)

  • 1 x 6-Month Growth Strategy and Action Steps

  • 10 x 30 min Coaching Calls per month

  • Unlimited email & FB Messenger Support

  • Access to any and all of my checklists, templates and spreadsheets


The Spa Management Maintenance Coaching Program

6 Months of Private Coaching

This is a 6-month private coaching program created for “graduates” of The Spa Management Growth Track Program who have done most of the groundwork and simply need occasional maintenance for the rest of the year. This is not appropriate if you have significant growth projects yet to be completed.

Includes:

  • 1 x 30 min Coaching Call per month

  • Unlimited email & FB Messenger Support


 

Online Spa Business Courses

Cash Strapped to Cash Flow 
(Next Class - April 2019)


Kirsten has helped me double my business since last January. Her webinars are full of useful techniques that really do work. I hope you register for her webinars. Great content delivered in a way that gets your motivated!
— Jane Handforth - Prince Rupert